NEXT STEPS

• We now order your iStay@Home system Hardware (approx 6 weeks to delivery). Your system will be configured and loaded with all necessary software.

• When system is delivered to us, we contact you and the Recipient to arrange a time for installation.

• Around this time we will email you an invoice for the monthly service fee

• The email will direct you to a secure checkout to set uprecurring payments by card or direct debit for the ongoing monthly service fee.

• 1 week prior to installation we send you a reminder SMS and call the Recipient.

• First thing on the day of Installation we will SMS you and call the Recipient.

• When the system is installed & working we send an information email with setup for your mobile app.

• We will provide help pages and other ways that you can contact us if there are any issues.